POLICY

RESULTS

Results vary with each individual client and are not guaranteed as the color will heal depending on the skin. While we do use high quality premium products/tools with detail and dedication, unfortunately we have no control over your healing process (especially those with a past previous cover up tattoos or problematic skin). Every client heals differently and at different rates, many factors can lead to varied results. We cannot offer any guarantees for successful healed results and perfect symmetry/proportions for our tattoo procedures.

Please note that additional touch-ups may be required for optimal outcomes.  We do not offer REFUNDS on any services.

For more information, please read through our FAQ section carefully to see if you’re a candidate or suitable for this procedure.

DEPOSIT

All appointment require a deposit to secure a booking that goes towards your appointment. All deposits are NON-REFUNDABLE but can be transferable to reschedule an appointment if a notice of 72 hours prior to initial appointment is given. Only ONE time rescheduling is allowed. Failure to do so will result in forfeiture of your deposit. 

MISSED APPOINTMENTS, CANCELLATION AND LATE POLICY

Part of our success as a small business depends on mutual respect of time. We require at least 72 hours of notice to reschedule or cancel an appointment. If you choose to cancel, your deposit will be non-refundable.

If you miss your appointment (NO SHOW) without giving any notice, your deposit will be forfeited and we will not be rescheduling or rebooking you into any future appointments with us. 

If you are going to be late or cannot make your appointment due to unforeseen circumstances, please contact us immediately via email (info@theorchidstudio.ca) or text/call (403 370 6680). Clients who arrive over 15 minutes late may result in a deposit forfeit and your appointment will be cancelled. If you wish to reschedule, we will require another deposit.

PROCEDURE REFUSAL

NO kids or pets allowed due to cross contamination and interruptions. Please limit to 1 additional guest only. 

We reserve the right to refuse service or fire a client for any given reason. This includes all clients who are under the age of 18 years old, breastfeeding, pregnant or have an existing old tattoo.

PRICE RATES

All prices are subject to change at any time. Touch-up rates are for existing clients ONLY. 

If you've had ANY previous brow tattoo done elsewhere, please email info@theorchidstudio.ca clear photos of your bare brows prior to booking so we may assess and determine whether you are deemed fit for a cover-up/correction. All previous work is considered a full service and subjected to an additional charge of $100+ depending on the severity of each case.

PAYMENT

Deposits are made online for all our beauty services. For tattoos, all deposits are made via e-transfer. The remaining amount owed can be accepted through cash, credit/debit payments. 

REFUNDS

NO REFUNDS WILL BE PROVIDED ON ANY SERVICES AS IT WILL ALL BE FINAL. THE DEPOSIT IS NON-REFUNDABLE

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